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Just how Free Strategy Sessions May Move Your company Forward

May 17, 2018

So , you experience finally made the decision to commence your unique on-line coaching business. Now what? To contain a powerful business, plainly you want clients. And I avoid

Just how Free Technique Sessions Can Move Your Business Forward

May 17, 2018

Therefore , you have finally made the decision to commence your private on-line coaching business. So what now? To own a powerful business, plainly you want clientele. And I avoid

How Free Technique Sessions Can easily Move Your company Forward

May 17, 2018

So , you have got finally considered to commence your personal on-line training business. Ok now what? To have a effective business, evidently you require customers. And I tend

How Free Strategy Sessions Can easily Move Your company Forward

May 17, 2018

Therefore , you experience finally chose to begin your individual on-line training business. So what now? To have a successful business, obviously you need clientele. And I have a
The Difference Between Software Development & Software Maintenance

April 28, 2016

What are the differences between software maintenance and software development from a service point of view, and the consequences thereof for the maturity of software maintenance

How Can Service Management Ease the Transition to Cloud Computing?

July 30, 2015

One of the newest developments in IT is cloud computing. According to the Finance New Mexico site, cloud computing is “a new generation of computing that utilizes distant

Key Metrics for Application Outsourcing – What to Measure!

January 23, 2016

Application outsourcing engagements are typically governed via specific service agreements that are comprised of a number of SLAs. Metrics are a critical ingredient of an SLA.

Business & IT Objectives – Service Management Alignment

April 28, 2016

In delivering services the IT organization must insure that their objectives are in line with business objectives. It is very important to identify what is important to the
Service Desk Metrics

April 28, 2016

I am looking for “Industry Standard Metrics” for where a world class Service Desk would operate. ASA? 80% in 30 sec? ABA? Less than 5%, FCR? Greater than 70% of

how to start using ITIL in a SME

April 28, 2016

Hi Bob, we’re an SME organisation (~20ppl) and want to start supporting our webbased application. How can we apply / adopt ITIL Application Support in an effective way? Is

What Metrics are Valuable to the Typical CIO?

November 15, 2015

One of the key focuses of any application support effort should be measuring the progress of the support team and reporting to higher management. This begs the question – What

ITSM tools for Demand Management

April 28, 2016

Hi Bob, Could you please let me know best ITSM tools for Demand Management available in market.
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