Application SupportCIOGeneral ITIL DiscussionIT Outsourcing and ITILIT Service ManagementITIL V3 for Application Support

25 Truths of IT Support

Webster’s Dictionary defines an axiom as “a self-evident truth that requires no proof.” Over the course of decades in IT, I’ve discovered 25 axioms about the IT support environment. Being aware of these can help you design support processes that will make sense, work well and improve your team’s performance.  Here are some of the great truths I’ve learned and how your team can apply them for better IT support

If you design your IT support processes with these truths in mind and get your group to live by them, you’ll improve your productivity, the quality of service delivered and overall performance.

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