Application SupportCIOGeneral ITIL DiscussionIT Outsourcing and ITILITIL V3 for Application Support

AKC04: Application Design Overview

This is a high level Narrative and Data Flow Diagram of the application’s main business functions depicting for each the data flows, data storage and the outside entities and their interaction. Includes narratives to describe the data flow within each major function. Provides the application support analyst a detailed narrative and diagrammatic view of all major application components, data structures and their interactions. This helps the support analyst understand the detailed design of the application that is needed for communication within the department to modify application components or fix application components that fail.

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