Application SupportCIOGeneral ITIL DiscussionIT Outsourcing and ITILITIL V3 for Application Support

AKC05: Application Special Processing Routines

Often application support analysts are responsible for performing some form of special processing within or for the business application. This post says to document any manual or automated operational tasks that the application’s Support Analysts do to support the users or the application’s production environment. Documenting these is crucial to a smooth rotation of application support staff. Application support analysts are often responsible for performing some form of special processing within or for the business application.

-> Click here to continue reading how special processing routines are used and why they are important

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