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AKC08: Critical and Complex Components

February 21, 2016 • Application Support, CIO, General ITIL Discussion, IT Outsourcing and ITIL, ITIL V3 for Application Support

Having an understanding of those components which need priority attention and/or the attention of the most experienced team members is very important. A quick reference list of the programs and components that have been identified as critical or complex is needed. This is helpful to development or support analysts when changes have to be made to any of these components. Additional, testing or external quality control may be required to provide an additional measure of checking due to the importance or potential problems with a complex component. This may also aid the team leader in assigning any changes to these components to more experienced technical staff.

-> Click here to continue reading how this list is used and why it is important.

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