Application SupportCIOGeneral ITIL DiscussionIT Outsourcing and ITILITIL V3 for Application Support

AKC10: Report Format Samples and Distribution

This identifies all business critical reports and an electronic image sample of what each report looks like. Additionally, provides production frequency, average number of pages and distribution.

Most application analysts and users do not know what reports are produced by the application. Many support requests deal with new reports which may already exist, but are not known or a small change to an existing report would satisfy the request rather than a complete redevelopment of a new report.

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