Application SupportCIOGeneral ITIL DiscussionIT Outsourcing and ITILITIL V3 for Application Support

AKC12: Application Trouble Areas and Resolutions

This section documents previously identified problem areas or application errors that occur periodically, but have not been corrected due to low priority or inability to duplicate. This document provides information such as the description of the problem, how notification of the problem occurred, the steps taken to resolve the problem, and what information or data indicated that the problem was fixed.

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