Application SupportCIOGeneral ITIL DiscussionIT Outsourcing and ITILITIL V3 for Application Support

AKC15: Work Request History and Open Backlog

Provides understanding of recent changes so that, if there are problems, recently modified programs and/or jobs can be examined in order to minimize problem investigation time. This contains the what, who, when, where and why of all recently implemented enhancement requests. If there is an application failure or other type of production problem, a support analyst will look to what has changed recently.

 

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