Application Knowledge Becoming ExtinctCIOGeneral ITIL DiscussionIT Outsourcing and ITILITIL V3 for Application Support

AKC17: User and Support Contacts

Who are the main application or power users of the application. These are key contacts for specific user application functions or individuals responsible for interface with the IT support group. Typically these key users help in functional acceptance testing or various approval levels for enhancement requests. They may be the contact person when changes are made to the application production.

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