Application SupportCIOGeneral ITIL DiscussionIT Outsourcing and ITILITIL V3 for Application Support

AKC18: Backup and Recovery Procedures

Documents any manual or automated processes that the Support Analyst (not Operations) performs for the purpose of saving, restoring, or reorganizing the “Production” version of the application data. Includes procedures that must be performed for Disaster Recovery. Usually this is a contact person and phone that is responsible for application and data backup.

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