Application SupportCIOGeneral ITIL DiscussionIT Outsourcing and ITILITIL V3 for Application Support

AKC19: Development Utilities

This document identifies all the development tools and Tools and Utilities used by developers and support analysts in program development and testing. It may also identify the location of “how to use” manuals. This is needed to identify training requirements for new individuals coming into the organization. Within this area can also be identified who are the key people who know this tool or utility best. This can save a great amount of trial and error time on the part of people who do not know the utility well.

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