Application SupportCIOGeneral ITIL DiscussionITIL V3 for Application Support

Application Knowledge Capture- Go Navy

CAI utilized their Application Knowledge Capture (AKC) solution to document several critical applications for the Naval Supply Information System Activity (NAVSISA). Using standard processes and templates, CAI consultants documented NAVSISA’s businss expertise in the Central Point of Entry Network (CPEN) and Virtual Master Stock Inventory Record (VMSIR) applications. THrough a comprehensive, repeatable process, the consultants obtained application details and associated business processes knowledge. the gathered information was formatted into a standardized document that is easy to understand, maintain, and can be universally available to the entire NAVSISA staff.

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