Application SupportCIOGeneral ITIL DiscussionIT Outsourcing and ITILITIL V3 for Application Support

What Are Beginning Metrics for an Offshore Outsourcing Engagement?

At Computer Aid, we have a saying that you can’t evaluate what you can’t measure. We’ve developed a whole series of measurements for our onshore teams that we regularly report to customers. But what metrics should be reported when there is an offshore team involved?

In his article “Tips, Tricks and Traps of IT Offshore Outsourcing”, Nick Krym provides a list of both application support and application development metrics. We will only focus on the application support metrics, because that is a focus of our blog. But we encourage you if you’re interested to review the article for his list of application development metrics.

He recommends the following measures be reported to customer management monthly with associated reasons:

 »Continue reading “What Are Beginning Metrics for an Offshore Outsourcing Engagement?”

Tags

Related Articles

Close

We use cookies on our website

We use cookies to give you the best user experience. Please confirm, if you accept our tracking cookies. You can also decline the tracking, so you can continue to visit our website without any data sent to third party services.