Service Management / ITIL Focus – Align with business needs
IT organization service delivery must insure that their objectives are in line with business objectives. What is important to the business. IT must insure that the core of its service delivery strategy are the key components of what is important to the business? The IT organization must continually seek to understand and align its activities with business needs. In this way IT will continue to add value to the business by staying in sync with business needs.