ITSM PDF Files
CAI Application Knowledge Capture for the Navy


CAI utilized their Application Knowledge Capture (AKC) solution to document several critical applications for the Naval Supply Information Systems Activity (NAVSISA). Using standard processes and templates, CAI consultants documented NAVSISA’s business expertise in the Central Point of Entry Network (CPEN) and Virtual Master Stock Inventory Record (VMSIR) applications. Through a comprehensive, repeatable process, the consultants obtained application details and associated business process knowledge. The gathered information was formatted into a standardized document that is easy to understand, maintain, and can be universally available to the entire NAVSISA staff.