Institutionalizing Business and Operational Knowledge are critical components of any business organization. The capture and easy deployment of organizational knowledge improves employee productivity regardless of whether they are a senior marketing executive or a customer service representative. Knowledge is a business asset. The value of capturing and maintaining a businesses critical operational knowledge is no different for an IT organization. In fact, in an environment that is considered less mature and more volatile by industry experts, the importance of institutionalized application knowledge and documentation is significantly increased.