CAI Application Support – Customer’s Perception of Value

This document contains customer testimonials which demonstrate how CAI’s Legacy Application Support service and ITSM Tool, Tracer, achieve the benefits stated in the Performance / Productivity puzzle shown above. The puzzle pieces represent the fundamental elements of an “IT Balanced Score Card” where all the forces governing true “IT support excellence” are in state of dynamic balance.

Read the full .pdf here → CAI Application Support Customer Testimonial

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