Service Transition (Operational Processes)

The transition consultant reviews CAI standard work processes to determine which of the processes are within the scope of the application support team responsibilities as detailed in the Service Design Package.

Operational process requirements are reviewed and documented:

  • How the team will implement all application changes
  • How the team will ensure that all changes to service management processes, service assets, and configuration items are recorded in the customer’s configuration management system and CAI’s application knowledge notebook
  • How the team will ensure that all application changes done by the team will be performed in a way that minimizes risk to the business.
  • How the team will assess and evaluate the risks associated with an application change
  • How the team will track Configuration Items (CIs)—application components (programs, use cases, data structures)—associated with the applications
  • How the team will build, test, and bundle application changes into a release package
  • How the team will move application changes into the production environment

CAI standard work processes are reviewed:

  • Work request process (application management life-cycle process)
  • Change request process
  • Problem management process
  • Support call process (request fulfillment process)
  • Incident process

3c - Service Transition_a

5 Responses to Service Transition (Operational Processes)

  1. An interesting discussion is worth comment.
    I think that you should publish more on this subject matter, it may not be a taboo subject but usually people don’t talk about such topics.
    To the next! Many thanks!!

  2. Amazing! This blog looks exactly like my old one! It’s
    on a totally different topic but it has pretty much the same layout
    and design. Wonderful choice of colors!

  3. I think this is one of the most significant
    information for me. And i’m glad reading your article.
    But want to remark on some general things, The web
    site style is ideal, the articles is really
    nice : D. Good job, cheers

  4. Well I definitely enjoyed studying it. This information procured by you is very constructive for accurate planning.

Leave a Reply

Your email address will not be published. Required fields are marked *

We use cookies on our website

We use cookies to give you the best user experience. Please confirm, if you accept our tracking cookies. You can also decline the tracking, so you can continue to visit our website without any data sent to third party services.