MENU

CAI Application Support – ITIL V3 Application Support (We Wrote the Book!)

June 8, 2015 • ITSM PDF Files

This book provides the reader with an introduction to the ITIL® Version 3 (V3) Service Lifecycle and Computer Aid, Inc.’s (CAI) Application Support Lifecycle. It describes how CAI’s Application Support Life Cycle processes align with ITIL V3 and can be used to manage Application Support services. The book is based upon CAI’s 18 years of experience with using a service lifecycle approach to managing the Application Support function. This book describes a clear roadmap for implementing ITIL V3 Service Management for Application Support.

Read the full .pdf here → ITIL V3 Application Support

Related Posts

Comments are closed.

« »

We use cookies on our website

We use cookies to give you the best user experience. Please confirm, if you accept our tracking cookies. You can also decline the tracking, so you can continue to visit our website without any data sent to third party services.