CAI Application Support – Six Sigma Alignment

When considering the applicability of capability models, and IT industry standards, it is important to understand the nature of application support, and the objectives that a support organization is tasked to achieve. Software maintenance is defined as (IEEE, 1990): “The process of modifying a software system or component after delivery to correct faults, improve performance or other attributes, or adapt to a changed environment”. The four types of maintenance are:

1. Corrective maintenance deals with the repair of faults found.

2. Adaptive maintenance deals with adapting the software to changes in the environment.

3. Perfective maintenance mainly deals with accommodating new or changed user requirements.

4. Preventive maintenance concerns activities aimed at increasing the system’s maintainability.

Read the full .pdf here → CAI Application Support Six Sigma Alignment

Related Articles

Back to top button

We use cookies on our website

We use cookies to give you the best user experience. Please confirm, if you accept our tracking cookies. You can also decline the tracking, so you can continue to visit our website without any data sent to third party services.