Application SupportCIOGeneral ITIL DiscussionITIL V3 for Application Support

CAI Application Support- Six Sigma Alignment

When considering the applicability of capability models, and IT industry standards, it is important to understand the nature of application support, and the objectives that a support organization is tasked to achieve. This paper shows a Six Sigma Approach to Continual Service Improvement, a Six Sigma themes for Service Improvement, and gives Six Sigma DMAIC Model overview and advantages of DMAIC Process.

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