Application Support
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Structuring Meaningful SLA’s for IT Support- Part 1
Though many IT organizations have embraced standards like CMMI and dramatically improved their software development performance, it has done very…
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ITIL Life Cycle – SERVICE STRATEGY
During Service Strategy, the relationships between the business customer and application support team are identified and defined. The IT Organization must become familiar…
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ITIL Life Cycle – SERVICE TRANSITION
Service Transition is the phase where new or changed services are “transitioned” into Service Operations. During Service Transition it is…
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ITIL Life Cycle – SERVICE DESIGN
In the Service Design phase, new or changed services that are aligned with the business goals (defined in Service Strategy) are…
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ITIL Life Cycle – SERVICE OPERATION
Service Operation is where the value of the services being provided is first realized by the customer. During Service Operation, the…
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