Applying ITIL Phases to Application Support
ITIL Life Cycle – CONTINUAL SERVICE IMPROVEMENT
During the Continual Service Improvement phase (CSI), IT services are continually aligning to the changing needs of the business. CSI identifies and implements…
Read More »ITIL Life Cycle – SERVICE OPERATION
Service Operation is where the value of the services being provided is first realized by the customer. During Service Operation,…
Read More »ITIL Life Cycle – SERVICE TRANSITION
Service Transition is the phase where new or changed services are “transitioned” into Service Operations. During Service Transition it is important…
Read More »ITIL Life Cycle – SERVICE DESIGN
In the Service Design phase, new or changed services that are aligned with the business goals (defined in Service Strategy)…
Read More »ITIL Life Cycle – SERVICE STRATEGY
During Service Strategy, the relationships between the business customer and application support team are identified and defined. The IT Organization must become…
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