IT Outsourcing and ITIL
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Application Support
Structuring Meaningful SLA’s for IT Support- Part 3
SLA’s are developed for specific IT organization and business customer combinations. Different combinations require different services and performance levels. We…
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Application Support
Structuring Meaningful SLA’s for IT Support- Part 2
Service management methodologies encompass a wide variety of processes and desired service outcomes, however, here we will focus on one…
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Application Support
Structuring Meaningful SLA’s for IT Support- Part 1
Though many IT organizations have embraced standards like CMMI and dramatically improved their software development performance, it has done very…
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Application Support
ITIL Life Cycle – SERVICE STRATEGY
During Service Strategy, the relationships between the business customer and application support team are identified and defined. The IT Organization must become familiar…
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Application Support
ITIL Life Cycle – SERVICE TRANSITION
Service Transition is the phase where new or changed services are “transitioned” into Service Operations. During Service Transition it is…
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