ITIL V3 for Application Support
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Application Support
Structuring Meaningful SLA’s for IT Support- Part 4c
Service Performance Reporting Service reports and graphs are must be produced by service provider for the customer which communicates the…
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Application Support
Structuring Meaningful SLA’s for IT Support- Part 4b
Service Levels Goals (SLG’s) Service Levels Goals represent the performance expectations of the customer for specific services being delivered. SLG’s…
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Application Support
Structuring Meaningful SLA’s for IT Support- Part 4a
Sample SLA (Service Level Agreement) Structure – Introduction This section identifies the IT organization delivering the service, the business customer…
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Application Support
Structuring Meaningful SLA’s for IT Support- Part 3
SLA’s are developed for specific IT organization and business customer combinations. Different combinations require different services and performance levels. We…
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Application Support
Structuring Meaningful SLA’s for IT Support- Part 2
Service management methodologies encompass a wide variety of processes and desired service outcomes, however, here we will focus on one…
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