ITIL V3 Application Support Q & A
Category Archive

Number of incidents per PC

April 28, 2016 • ITIL V3 Application Support Q & A • Bob Anderson • Comments Off on Number of incidents per PC

Hello I work for an insurance company with 4500 users. I was wondering how many incidents per PC every month can be concidered a Normal number? Thanks in advance for your help.

RACI Chart

April 28, 2016 • ITIL V3 Application Support Q & A • Bob Anderson • Comments Off on RACI Chart

Hi Bob Im in the process of developing a RACI chart and wondered how one would keep the RACI active & in use once developed? Im trying to remove just producing the chart and it ends up in a draw somewhere that nobody uses. How would you keep it front

Production support estimates

April 28, 2016 • ITIL V3 Application Support Q & A • Bob Anderson • Comments Off on Production support estimates

Hey can you suggest a few estimation techniques for application support?

ASM – Average defect fix time and incident resolution time

April 28, 2016 • ITIL V3 Application Support Q & A • Bob Anderson • Comments Off on ASM – Average defect fix time and incident resolution time

Dear Bob, I wanted to know what is the average defect fix time and average incident resolution time in a mid sized project for an Application Service Management project. Are there any benchmarks that are available that I can access? Would appreciate an early

Application support

April 28, 2016 • ITIL V3 Application Support Q & A • Bob Anderson • Comments Off on Application support

Hello. I am interested in reading the content of the picture “Application Support Work Event Process Flows” that shows Incident, Request, Problem and App Lifecycle Mgmt processes. The content is much too small. Is this located somewhere on your