ITIL V3 Application Support Q & A
Number of incidents per PC
Hello I work for an insurance company with 4500 users. I was wondering how many incidents per PC every month…
Read More »RACI Chart
Hi Bob Im in the process of developing a RACI chart and wondered how one would keep the RACI active…
Read More »Production support estimates
Hey can you suggest a few estimation techniques for application support?
Read More »ASM – Average defect fix time and incident resolution time
Dear Bob, I wanted to know what is the average defect fix time and average incident resolution time in a…
Read More »Application support
Hello. I am interested in reading the content of the picture “Application Support Work Event Process Flows” that shows Incident,…
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