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Key Metrics Application Outsourcing – What to Measure!
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What Metrics are Valuable to the Typical CIO?

April 28, 2016 • Key Metrics Application Outsourcing - What to Measure! • • Comments (4)

One of the key focuses of any application support effort should be measuring the progress of the support team and reporting to higher management. This begs the question – What metrics would be valuable to the typical CIO? Nick Spanos explores this question in his article on “100 IT Performance Metrics.” He begins by stating …

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How do you know which service metrics to use and how do they reflect your organizations performance?

April 28, 2016 • Key Metrics Application Outsourcing - What to Measure! • • Comments (5)

Throughout our history, we have consistently focused on software metrics. One of our thought leaders, Manfred Bundschuh, sat down with us and gave us an interview regarding his thoughts on software metrics. Manfred is a big proponent of using software metrics

What Are Beginning Metrics for an Offshore Outsourcing Engagement?

April 28, 2016 • IT Service Management, Key Metrics Application Outsourcing - What to Measure!, Service Metrics • • Comments (3)

At Computer Aid, we have a saying that you can’t evaluate what you can’t measure. We’ve developed a whole series of measurements for our onshore teams that we regularly report to customers. But what metrics should be reported when there is an offshore

Key Metrics for Application Outsourcing – What to Measure!

January 23, 2016 • Key Metrics Application Outsourcing - What to Measure! • • Comments (17)

Application outsourcing engagements are typically governed via specific service agreements that are comprised of a number of SLAs. Metrics are a critical ingredient of an SLA. There are dozens of metrics that could potentially be measured for outsourced

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