How do you know which service metrics to use and how do they reflect your organizations performance?
Throughout our history, we have consistently focused on software metrics. One of our thought leaders, Manfred Bundschuh, sat down with…Read More »
IT Service Management
At Computer Aid, we have a saying that you can’t evaluate what you can’t measure. We’ve developed a whole series…Read More »
Key Metrics Application Outsourcing - What to Measure!
Application outsourcing engagements are typically governed via specific service agreements that are comprised of a number of SLAs. Metrics are…Read More »