Key Metrics Application Outsourcing – What to Measure!
What are the key metrics for application support outsourcing? What do you measure and why?
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What Metrics are Valuable to the Typical CIO?
One of the key focuses of any application support effort should be measuring the progress of the support team and…
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How do you know which service metrics to use and how do they reflect your organizations performance?
Throughout our history, we have consistently focused on software metrics. One of our thought leaders, Manfred Bundschuh, sat down with…
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IT Service Management
What Are Beginning Metrics for an Offshore Outsourcing Engagement?
At Computer Aid, we have a saying that you can’t evaluate what you can’t measure. We’ve developed a whole series…
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Key Metrics Application Outsourcing - What to Measure!
Key Metrics for Application Outsourcing – What to Measure!
Application outsourcing engagements are typically governed via specific service agreements that are comprised of a number of SLAs. Metrics are…
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