ITSM PDF Files
This category includes all PDF Files that appear on the main sidebar on the static home page.
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IT Mentor: The Hidden Cost of IT Outsourcing
Have you ever had one of those days when you get to the office at 8:00 am, pour your first…
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IT Mentor: IT Application Support Knowledge Becoming Extinct
If Information Technology professionals do not do something quickly, practical application support knowledge will become a statistic of the Darwin…
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IT Mentor: 25 Time Tested Truths of IT Support
Webster’s dictionary defines an axiom as “a self-evident truth that requires no proof.” Over the course of decades in IT,…
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CSI Communications: Structuring Meaningful SLA’s for IT Support
Over my 40 year career in Information Technology, I have observed that many IT organizations have focused process improvement and measurement…
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CSI Communications: Critical Application Support Knowledge is Becoming Extinct!
If IT professionals do not do something quickly, practical application support knowledge will go the way of the Dodo Bird…
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