Service Metrics
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Application Support
Application Support, ITIL, and Measurement and Metrics – How Can I Learn More (and Get PDUs in the Process)?
As a sister organization to Computer Aid, the IT Metrics and Productivity Institute’s (ITMPI’s) main goal is to promote best…
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Can Just 10 Metrics Show CIOs What They Need to Know?
In a previous post, we quoted from an article that listed 100 different metrics for CIOs. But if we were…
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IT Service Management
What Are Beginning Metrics for an Offshore Outsourcing Engagement?
At Computer Aid, we have a saying that you can’t evaluate what you can’t measure. We’ve developed a whole series…
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