I am hoping you might be able to shed some light on a problem I am having. I am in the process of implementing Service-now in my organization. The development and test teams want to track bugs in the Incident Management System. I am discouraging them from doing this and explaining that the bugs they find in development and test should not be tracked in the same system with Production Incidents. I site the fact that the risk of mixing bugs and incidents are too high. If someone incorrectly assigns a bug ticket to the production environment the effects could be costly. They feel that they could adequately separate the Incidents and bugs by having a field for environment with a drop down that list Development, Test and Production. What are your thoughts on this? Should you keep bugs from Development and Test in the same system that you track your Incidents in the production environment? I have always kept the dev and test bugs in a separate bug tracking system. In looking at the Service Transition book, page 135 it looks like one system is used. Could you shed some light on this? I having a meeting today with the teams and would appreciate any feedback you could offer to clear this up for me.