Application SupportCIOGeneral ITIL DiscussionITIL V3 for Application Support

How do you know which service metrics to use and how do they reflect your organizations performance?

Throughout our history, we have consistently focused on software metrics. Manfred Bundschuh,  an interview regarding his thoughts on software metrics. In his words:

Measurement can be a double-edged sword. It can save money and time, or it can cause damage to an organization. Organizations that border on a culture of malpractice will use numbers and statistics to say anything they want. On the other hand, the best performers tend to utilize their software metrics data properly. Read More

 

He readily admits that there are over a thousand different metrics that can be used to evaluate an organization, and that the tools for executing measurement, while not as numerous, are just as varied.

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