April 28, 2016 • ITIL V3 Application Support Q & A

Very much liked video on Tracer. Understand you have two versions of Tracer. How many years has Tracer been in the market?

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One Response to TRACER

  1. Bob Anderson says:

    Tracer has been around since 1997. CAI developed Tracer as a Service Management tool that came along with our Outsource Application Support services offering. It has all work processes and enforcement rules, all work, resources SLA’s, issue tracking, time distribution and metrics reporting. In this way we can easily demonstrate to our customers the value we bring to their business.

    There are many tools in the market today, the uniqueness of Tracer is that it was designed specifically for the IT Support environment according to the best practice service guidelines of ITIL and CMMI. These disciplines are enforced at the right time and right amount depending on what work is being done and other factors unique to the environment in which it is used.  Hope this helps   Bob

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