Application SupportCIOGeneral ITIL DiscussionIT Outsourcing and ITILITIL V3 for Application Support

Incident & Problem Management Process – What You Need!

You must have both INCIDENT MANAGEMENT and PROBLEM MANAGEMENT if you want to reduce the cost of Incidents and their impact on the business..

->Click here to continue reading on the objectives of incident management, elements of good incident management, IT service/incident management tools, and data for incident management.

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