IT Mentor: 25 Time Tested Truths of IT Support
Webster’s dictionary defines an axiom as “a self-evident truth that requires no proof.” Over the course of decades in IT, I’ve discovered 25 axioms about the IT
support environment. Being aware of these can help you design support processes that will make sense, work well and improve your team’s performance.
Read the full .pdf here → 25 Time Tested Truths of IT Support
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