Application SupportCIOGeneral ITIL DiscussionITIL V3 for Application Support

ITIL V3 Application Support- Volume 1

Service Management For Application Support

This book shows that CAI’s life cycle approach for managing the application support function is closely aligned with ITIL V3’s approach to managing all IT services. It provides a road map for improving Application Support and for implementing ITIL V3. With this book, the reader will gain a better understanding of ITIL V3, its processes, its outcomes, and its practical application for IT application support services.

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