Application SupportCIOGeneral ITIL DiscussionIT Outsourcing and ITILIT Service ManagementITIL V3 for Application Support

IT Process Standards build on each other

IT Standards Overview

When considering the applicability of capability models, and IT industry standards, it is important to understand the nature of application support, and the objectives that a support organization is tasked to achieve.

Software maintenance is defined as (IEEE, 1990): “The process of modifying a software system or component after delivery to correct faults, improve performance or other attributes, or adapt to a changed environment”. The four types of maintenance are:

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