Application SupportCIOGeneral ITIL DiscussionIT Service ManagementITIL V3 for Application Support

Protect Intellectual Capital – Before it’s too late!

Knowledge is a business asset. The value of capturing and maintaining a business’ critical operational knowledge is no different for an IT organization. In fact, in an environment that is considered less mature and more volatile by industry experts, the importance of institutionalized application knowledge and documentation is significantly increased.

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