The Quality Consultant and the application support team review operational reports to ensure that the reports accurately reflect the services being provided and are meeting customer requirements. These reports can be used to understand team activity, performance, resource, and schedule commitments.
The output of Service Operation for an application support team is the “Service Performance Package” that is produced by the Tracer® service management tool. Service Operation reports and SLA performance graphs ensure that the services being delivered meet customer requirements and performance commitments. These reports highlight the support team’s activity, service performance, work load, time distribution, schedule and commitments.