Applying ITIL Phases to Application Support

ITIL Life Cycle – SERVICE TRANSITION

2009-11-02_120526

Service Transition is the phase where new or changed services are “transitioned” into Service Operations. During Service Transition it is important to control the risks of service failure and business disruption.  Activities performed within this phase include:

  • Planning and managing the capacity and resources needed to package, build, test, and deploy a release into production
  • Evaluating the service capability and risk profile prior to release
  • Creating repeatable software installation mechanisms that can be used to deploy releases into test and production environments
  • Ensuring that services can be managed, operated and supported in accordance with requirements established in Service Design

SERVICE TRANSITION VALUE

Effective Service Transition adds value to the business by:

  • Ensuring that all changes comply with business and governance requirements
  • Using contingency plans to manage the level of risk during and after the service implementation (for example, service outage, service disruption)
  • Improving the consistency and quality of the implementation process for new or changed services [i]
ITIL V3 Lifecycle and related material Copywrite by Office of Government Commerce, Norwich, UK, 2007
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