IT Support Services

Bob AndersonApril 28, 2016
1,223

CAI – Computer Aid, Inc. |

Computer Aid, Inc. (CAI) a US based software services company with 35 regional offices throughout the Northeastern US, Asia Pacific and Sydney Australia .…
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Bob AndersonApril 28, 2016
501

ITIL V3 Application Support Book

“ITIL V3 Application Support” provides the reader with an introduction to the ITIL® Version 3 (V3) Service Lifecycle and Computer…
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Bob AndersonApril 28, 2016
402

Tracer – CAI’s IT Service Management Tool

“CLICK ON THE LINK ABOVE” Tracer, CAI’s Application Support Service Management tool is the single point of integration for all…
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Bob AndersonApril 28, 2016
676

ITIL Life Cycle – SERVICE STRATEGY

During Service Strategy, the relationships between the business customer and application support team are identified and defined. The IT Organization must become…
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Bob AndersonApril 28, 2016
878

ITIL V3 ALIGNMENT WITH APPLICATION SUPPORT

Application Support teams are mainly composed of IT technical staff, however, due to the nature of their close interaction with the business…
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