IT Support Services
CAI – Computer Aid, Inc. |
Computer Aid, Inc. (CAI) a US based software services company with 35 regional offices throughout the Northeastern US, Asia Pacific and Sydney Australia .…
Read More »ITIL V3 Application Support Book
“ITIL V3 Application Support” provides the reader with an introduction to the ITIL® Version 3 (V3) Service Lifecycle and Computer…
Read More »Tracer – CAI’s IT Service Management Tool
“CLICK ON THE LINK ABOVE” Tracer, CAI’s Application Support Service Management tool is the single point of integration for all…
Read More »ITIL V3 ALIGNMENT WITH APPLICATION SUPPORT
Application Support teams are mainly composed of IT technical staff, however, due to the nature of their close interaction with the business…
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