IT Support Services
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CAI – Computer Aid, Inc. |
Computer Aid, Inc. (CAI) a US based software services company with 35 regional offices throughout the Northeastern US, Asia Pacific and Sydney Australia .…
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ITIL V3 Application Support Book
“ITIL V3 Application Support” provides the reader with an introduction to the ITIL® Version 3 (V3) Service Lifecycle and Computer…
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Tracer – CAI’s IT Service Management Tool
“CLICK ON THE LINK ABOVE” Tracer, CAI’s Application Support Service Management tool is the single point of integration for all…
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ITIL V3 ALIGNMENT WITH APPLICATION SUPPORT
Application Support teams are mainly composed of IT technical staff, however, due to the nature of their close interaction with the business…
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