IT Support Services Archives - IT Service Management

Bob Anderson April 28, 2016

700

CAI – Computer Aid, Inc. |

Computer Aid, Inc. (CAI) a US based software services company with 35 regional offices throughout the Northeastern US, Asia Pacific and Sydney Australia .…

Bob Anderson April 28, 2016

256

ITIL V3 Application Support Book

“ITIL V3 Application Support” provides the reader with an introduction to the ITIL® Version 3 (V3) Service Lifecycle and Computer…

Bob Anderson April 28, 2016

211

Tracer – CAI’s IT Service Management Tool

“CLICK ON THE LINK ABOVE” Tracer, CAI’s Application Support Service Management tool is the single point of integration for all…

Bob Anderson April 28, 2016

289

ITIL Life Cycle – SERVICE STRATEGY

During Service Strategy, the relationships between the business customer and application support team are identified and defined. The IT Organization must become…

Bob Anderson April 28, 2016

530