Posts Tagged ‘ITIL Service Management’

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  Application Support, ITIL, and Measurement and Metrics – How Can I Learn More (and Get PDUs in the Process)?

  April 28, 2016 • Application Support, General ITIL Discussion, IT Service Management, IT Service Management, Service Metrics • richard654 • Comments (1)

  As a sister organization to Computer Aid, the IT Metrics and Productivity Institute’s (ITMPI’s) main goal is to promote best practices in the areas of Software Process, Software Metrics, Software Estimation, and IT Governance. One of the ways it does this

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  The Difference Between Software Development & Software Maintenance

  April 28, 2016 • Application Support, CIO, General ITIL Discussion, IT Outsourcing and ITIL, IT Service Management, ITIL V3 for Application Support • Bob Anderson • Comments Off on The Difference Between Software Development & Software Maintenance

  What are the differences between software maintenance and software development from a service point of view, and the consequences thereof for the maturity of software maintenance organizations? It can be argued that software maintenance can be seen as

• CAI – Computer Aid, Inc. |

  April 28, 2016 • Featured • Bob Anderson • Comments (1)

  Computer Aid, Inc. (CAI) a US based software services company with 35 regional offices throughout the Northeastern US, Asia Pacific  and Sydney Australia . CAI has a 20 year history reducing its client’s application software maintenance costs by at

• ITIL Life Cycle – CONTINUAL SERVICE IMPROVEMENT

  April 28, 2016 • Applying ITIL Phases to Application Support • Bob Anderson • Comments (1)

  During the Continual Service Improvement phase (CSI), IT services are continually aligning to the changing needs of the business.  CSI identifies and implements improvements to IT services that support business processes.  These improvement activities

• ITIL Life Cycle – SERVICE OPERATION

  April 28, 2016 • Applying ITIL Phases to Application Support • Bob Anderson • Comments (1)

  Service Operation is where the value of the services being provided is first realized by the customer.  During Service Operation, the day-to-day operation of the processes that manage the services takes place.  It is also where performance metrics for the