ITIL Service Management

Application Support

richard654April 28, 2016
2,218

Application Support, ITIL, and Measurement and Metrics – How Can I Learn More (and Get PDUs in the Process)?

As a sister organization to Computer Aid, the IT Metrics and Productivity Institute’s (ITMPI’s) main goal is to promote best…
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Application Support

April 28, 2016
488

The Difference Between Software Development & Software Maintenance

What are the differences between software maintenance and software development from a service point of view, and the consequences thereof…
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Bob AndersonApril 28, 2016
1,369

CAI – Computer Aid, Inc. |

Computer Aid, Inc. (CAI) a US based software services company with 35 regional offices throughout the Northeastern US, Asia Pacific and Sydney Australia .…
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Bob AndersonApril 28, 2016
607

ITIL Life Cycle – CONTINUAL SERVICE IMPROVEMENT

During the Continual Service Improvement phase (CSI), IT services are continually aligning to the changing needs of the business. CSI identifies and implements…
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Bob AndersonApril 28, 2016
671

ITIL Life Cycle – SERVICE OPERATION

Service Operation is where the value of the services being provided is first realized by the customer. During Service Operation,…
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