ITIL Service Management

Application Support

richard654 April 28, 2016
94
Application Support, ITIL, and Measurement and Metrics – How Can I Learn More (and Get PDUs in the Process)?
As a sister organization to Computer Aid, the IT Metrics and Productivity Institute’s (ITMPI’s) main goal is to promote best…
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Application Support

Bob Anderson April 28, 2016
16
The Difference Between Software Development & Software Maintenance
What are the differences between software maintenance and software development from a service point of view, and the consequences thereof…
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Bob Anderson April 28, 2016
190
CAI – Computer Aid, Inc. |
Computer Aid, Inc. (CAI) a US based software services company with 35 regional offices throughout the Northeastern US, Asia Pacific and Sydney Australia .…
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Bob Anderson April 28, 2016
43
ITIL Life Cycle – CONTINUAL SERVICE IMPROVEMENT
During the Continual Service Improvement phase (CSI), IT services are continually aligning to the changing needs of the business. CSI identifies and implements…
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Bob Anderson April 28, 2016
98
ITIL Life Cycle – SERVICE OPERATION
Service Operation is where the value of the services being provided is first realized by the customer. During Service Operation,…
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