ITIL Service Management Archives - IT Service Management

Photo of Application Support, ITIL, and Measurement and Metrics – How Can I Learn More (and Get PDUs in the Process)?

richard654 April 28, 2016

1,064

Application Support, ITIL, and Measurement and Metrics – How Can I Learn More (and Get PDUs in the Process)?

As a sister organization to Computer Aid, the IT Metrics and Productivity Institute’s (ITMPI’s) main goal is to promote best…

Application Support

Photo of The Difference Between Software Development & Software Maintenance

Bob Anderson April 28, 2016

276

The Difference Between Software Development & Software Maintenance

What are the differences between software maintenance and software development from a service point of view, and the consequences thereof…

Bob Anderson April 28, 2016

918

CAI – Computer Aid, Inc. |

Computer Aid, Inc. (CAI) a US based software services company with 35 regional offices throughout the Northeastern US, Asia Pacific and Sydney Australia .…

Bob Anderson April 28, 2016

317

ITIL Life Cycle – CONTINUAL SERVICE IMPROVEMENT

During the Continual Service Improvement phase (CSI), IT services are continually aligning to the changing needs of the business. CSI identifies and implements…

Bob Anderson April 28, 2016

402