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Posts Tagged ‘Service Design’

  • ITIL Life Cycle – SERVICE DESIGN

    April 28, 2016 • Applying ITIL Phases to Application Support • • Comments Off on ITIL Life Cycle – SERVICE DESIGN

    In the Service Design phase, new or changed services that are aligned with the business goals (defined in Service Strategy) are designed and developed for introduction into the production environment.  The processes that govern the management and delivery of

  • ITIL V3 Service Life Cycle

    January 17, 2016 • ITIL V3 Life Cycle • • Comments (2)

    ITIL defines service management as “a set of specialized organizational capabilities for providing value to customers in the form of services.  The capabilities take the form of functions and processes that are used to manage services over their Lifecyle.

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