NormShield LB 01

Service Operation

Bob Anderson April 28, 2016
98
ITIL Life Cycle – SERVICE OPERATION
Service Operation is where the value of the services being provided is first realized by the customer. During Service Operation,…
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ITIL V3 Life Cycle

Bob Anderson January 17, 2016
1,899
ITIL V3 Service Life Cycle
ITIL defines service management as “a set of specialized organizational capabilities for providing value to customers in the form of…
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