A ‘best of breed’ tool that manages software maintenance and enhancements in a production environment should offer integrated capabilities and reporting. The functional areas below work together to provide the customer with an all-inclusive look at the effort and resources engaged in supporting applications and developing/deploying enhancements. With this view into your maintenance and support efforts, the customer can easily allocate resources to higher priority enhancement activities without sacrificing system support and stability. Over time, the customer realizes cost savings on baseline maintenance while enjoying an increase in available resources to develop and deploy much needed systems enhancements.
July 15, 2016